A society of more confident and financially savvy consumers will be able to take better control of their money: by planning ahead, getting general or more specific expert advice when they need it, buying products that meet their needs, and being equipped to manage and pay back their debts. This is where Retail Banking comes into picture. The base of Retail Banking services is customization in Financial services. Banking offers many opportunities in developing economies like Africa. According to statistics Africa's economy is stated to grow at an average annual rate of 7% over the next 20 years. (http://www.economist.com)
Recognising the pressing need for enhancing the flow of development finance, in the African mainland, Fleming Gulf Conferences has organised the 4th Annual Retail Banking Conference from 10 – 12 July 2012 in Johannesburg, South Africa.
This conference mainly aims at discussing the most relevant and current topics like Out of the box thinking in beating the competition in Africa, influence of Islamic Retail Banking in changing customer experience, making new customers, retaining old customers from a revised and improved retail strategy, understanding how new product development and marketing strategies influence growth in the existing retail banking business, best practices in electronic payments to serving the poorest of the poor and enhancing the region’s microfinance and SME businesses, improving your operating and business models by reducing cost, benefits from process outsourcing, and understanding the significant social purpose of retail banks in the region.
In South Africa specifically Retail banking sees immense potential because of economic prosperity and the consequent increase in purchasing power, changing consumer demographics, increasing literacy levels, higher adaptability to technology, and growing consumerism.
According to the statistics 70% of Africa's population is unbanked which means they don't have bank accounts and don't have proper access to Finance. This conference is also going to help banking and finance related organisations to help devise new strategies in budgeting, borrowing, savings and planning. Like every other emerging market, Africa has its own set of challenges particularly in the security front along with innovative products, service quality and customer loyalty. Though customer loyalty is a global challenge, it tends to be more of a under developed experience in Africa as banks are either not that innovative with their services or there aren’t too many partners to tag into giving rewards to financial users. Africa’s main challenges in retail banking lie within loyalty programs, and exploring opportunities to serve clients better across all segments including micro financing, SMEs and serving the Ethical & Muslim population of the region.
About Fleming Gulf Conferences
With a rich history of producing high quality, industry specific business events around the world , Fleming Gulf Conferences is one of the leading names in the business intelligence industry. Our B2B conferences are highly interactive events with a limited number of delegates from specialized industry sectors including Finance, Energy, Shipping, Logistics, Utilities, Real Estate, Construction and more.
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