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J.L. Walston & Associates (JLW)

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J.L. Walston & Associates (JLW)

Mission statement:

Our mission is to always exceed our customer's expectations and to be sought out for delivering highly effective, cost saving solutions.

We strive to provide an environment that benefits the customer, the employee, the company and the community. By listening to our customers and exceeding their expectations, J.L. Walston & Associates will continue to be a leader in providing accounts receivable services.

Overview:

J.L. Walston & Associates is your solution when you need recovery without sacrificing the relationship with your customers. J.L. Walston & Associates has successfully collected millions of dollars from accounts that were often considered not collectable. Our tenured staff is dedicated to maximizing performance for our customers. We offer a variety of convenient ways to pay without the embarrassment of confrontation. If the problem is complex, our courteous and knowledgeable staff is prepared to discuss the issue with your customer to work out a successful resolution.

Our customers rank us #1 because our collection rates exceed the national average and our team of representatives is superior when assisting our customers. Our Navigate secure web portal allows our customers to audit their accounts, place accounts for collection and download reports 24 hours a day. By today's standards, all collection agencies should offer secure web portal access to audit accounts, easy access to reports and the recording of calls. Collection agencies that record telephone conversations provide customers with confidence in the ethical collection techniques provided by that firm.

History:

n June of 1969, John L. Walston formed J.L. Walston & Associates and has overseen a growth strategy designed to ensure a commitment to Always Exceeding Expectations. Many of our management staff members are current and former leaders for accounts receivable trade associations. Participation in trade associations keeps us abreast of the latest opportunities and trends. Our organization and representatives are currently certified and we record all telephone calls for quality assurance. J.L. Walston & Associates uses an ethical and professional approach toward collecting our customer's outstanding debts. Our staff's dedication to excellence has made J.L. Walston & Associates a leader in the accounts receivable industry.

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