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| Additional information |
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| The Capita Group Plc |
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Overview:
Capita is the UK's leading provider of customer and business process management ("BPM"). We play a key role in our clients’ operations, delivering their customer, administration, and professional support services.
Through our flexible, cost efficient service delivery infrastructure and network of specialist businesses we support our public and private sector clients in re-engineering the way that they operate. We listen to their needs and challenges and create unique, cost effective services that provide better customer experiences. And we don’t just design these service, we also deliver them for our clients.
Capita’s investment proposition
Market leader: delivering innovative BPM solutions to UK commercial and government organisations
Extensive capability and scale: network of business centres across the UK, Europe, India and South Africa
Diverse target markets: currently working across 10 market areas, revenue split 53% private / 47% public sector
Highly visible future revenues: medium - long term major contracts contribute around 65% to Group revenue
Cost efficient business model: stable double digit Group operating margins
Stable, experienced management team
Committed to creating shareholder value.
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History:
2009
Half year turnover £1,311m
Half year profit before tax £141.7m
Awarded a 15 year contract by AXA Sun Life worth £523m to administer 3.2 million life and pensions policies.
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2008
Turnover £2,441m
Profit before tax £277.2m
36,000 people (Feb 2009)
Awarded a 5 year contract by Health and Safety Executive to operate a new installer registration scheme in Great Britain
Selected by Marsh Ltd as operations outsourcing partner - contract worth £187m over 10 years
Selected as strategic partnership by Sheffield City Council to drive business transformation - contract worth over £200m over 7 years
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2007
Turnover £2,073
Profit before tax £238.4m
29,300 people
Signed 12 year outsourcing partnership contract with Resolution plc
Largest ever contract with Prudential UK - life & pensions, worth £722m over 15 years
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2006
Turnover £1,739m
Profit before tax £148.2m
27,000 people
Awarded 10 year HR administration contract with the BBC
Awarded preferred bidder status with Co-operative Insurance
Signed a 15 year strategic partnership with Swindon Council to deliver local services
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2005
Turnover £1,436m
Profit before tax £169.6m
24,000 people
Selected as partner to support Zurich's UK Life operations
Selected to form service partnership with UK's largest authority, Birmingham CC
Signed a strategic partnership with Harrow Council
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2004
Turnover £1,285m
Profit before tax £143.9m
23,000 people
Capita named " Best BPO Provider 2004 " at the National Outsourcing Association awards
Selected by DfES to support the National Strategies programme, in a contract worth £177.5m over 5 years
Selected by Salford City Council as strategic partner to contribute to the regeneration of the City, under a 12 year contract worth an expected £250m
Awarded a £70m contract by DWP to manage their records storage and retrieval service
Acquisition of Symonds Group (Holdings) Limited, a leading provider of consultancy, project management and design services for the property and infrastructure markets
Capita selected by the DTI to administer all miners' personal injury liability claims.
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2003
Turnover £1,081m
Profit before tax £121.2m
19,000 people
Implemented the largest congestion management scheme in the world, to specification, to budget and on time, on behalf of Transport for London
Awarded 10 year, £110m contract to provide life & pensions administration services to Prudential International and St James's Place International
Capita named Company of the Year 2003 in the Royal Bank of Scotland/Sunday Times Business Awards
Acquisition, from the liquidators of Independent Insurance, of Aurora Corporate Services Limited, a business focused on run-off activity in the London market.
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2002
Turnover £898m
Profit before tax £98.2m
17,000 people
Signs Group's largest ever contract for the administration of TV Licensing on behalf of the BBC, valued at £500m over 10 years
Won first life & pensions contract
Formation of a unique partnership with four local authorities in Wales to launch Capita Gwent Consultancy - delivering professional infrastructure and support services locally and across UK
First entered FTSE 100
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2001
Turnover £691m
Profit before tax £72.1m
13,000 people
BBC selects Capita as preferred supplier to deliver the TV Licensing contract
Awarded largest ever private sector contract, to manage the core processing activities of Abbey National plc 's insurance business
Innovative, ground-breaking, public private sector contract partnership set up with Blackburn with Darwen Borough Council .
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2000
Turnover £453m
Profit before tax £51.2m
8,500 people
Awarded largest managed service contract to date by the Criminal Records Bureau
Chosen as strategic partner by Cumbria County Council - Capita's largest ever local government contract
Acquisition of Eastgate, one of the UK's largest independent providers of outsourcing services to the insurance industry
Acquisition of IRG Plc , leading share administration company.
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1999
Turnover £327m
Profit before tax £36.3m
7,000 people
Launched first multi-channel contact centre in local government, first and only public sector contact centre to receive accreditation by the CCA
Capita becomes the largest UK provider of supply teachers
Awarded largest payroll administration contract by Kent County Council .
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1998
Turnover £238m
Profit before tax £27.1m
5,000 people
Market valuation exceeds £1 billion
Largest integrated payroll and pensions service for the Metropolitan Police Service
First outsourced HR contract for Westminster City Council
Awarded contract to establish new multi-channel BBC Information Centre serving all UK viewers and listeners
Partnership with the DETR to administer and develop Constructionline , the public sector online register of approved construction contractors and consultants.
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1996
Turnover £112m
Profit before £12.3m
3,500 people
Award of largest ever contract to date to manage the Teachers' Pensions Agency and establishment of our Northern Business Centre in Darlington
Set up and administered new theory driving test service for the Driving Standards Agency
Significant new recruitment capability added with acquisition of Recruitment & Assessment Service for HM Government.
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1992
Turnover £33m
687 people
First ever managed revenues contract in local government awarded by East Cambridgeshire District Council
Strengthened offering in property consultancy through acquisition.
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1991
Turnover £25m
320 people
Full listing as public company on the London Stock Exchange.
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1987
Capita launched through a management buy-out, backed by 3i
33 people
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1984
Capita formed within Chartered Institute of Public Finance and Accountancy
Two people |
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