en     ru     jp
 
 
private banking
private banking
private banking
private banking
private banking
private banking
private banking
     
 
Home
      
Knowledge Base
      
Financial Glossary
      
Call Center
       
 
Back

Call Center

 Search definitions     
  Search  

Call Center
Centralized customer service and sales facility through which a majority (and sometimes all) of customer calls are routed.
    
A call centre or call center (see spelling differences) is a centralized office used for the purpose of receiving and transmitting a large Volume of requests by telephone.
    
The idea is to equip call center staff with access to customer relationship information so they can answer the customers' question on the first phone call, significantly reducing the amount of research staff and overhead a bank must support. This can either be run by the bank itself or by a third party service provider on behalf of the bank.
Posted by  Cityscape Abu Dhabi
 
  Back  
  Print  
  Email  

 

private banking
private banking
private banking
private banking
private banking
private banking
Get Adobe Flash Player to view the media
FlashPlayer required to view the media

 
Home News Library Newsletters Event Calendar Advertise About Contact FAQ
Privacy Policy     Terms of Service
 

©