Vision Insurance

Vision Group of Companies was established in 2000 with only 3 staff members at the time. Over the years, our brokerage has grown to be an award winning organization with over 30 employees. Our offices are located in the beautiful Tyger Waterfront in Bellville. Over time many things have changed, but our success recipe remained the same; we believe that our business is one of relations of which professional expert advice is the cornerstone. This is backed by experienced well trained staff and the utilization of the most modern technological systems available. Our Philosophy Our winning recipe consists of the following essential client rules: Customer service is not a department You win clients one at a time and lose them a thousand at a time Great service follows the law of gravity Don’t get bored with the basics Ask yourself, “What would Mom do?” Be an ecologist Look sharp Always act like a professional Hire the best cast Be your own Shakespeare Become an expert at creating experts Rehearse, rehearse and rehearse Expect more to get more Treat clients the way you would treat your loved ones Be like a bee Know the truth, the whole truth, and nothing but the truth Listen up Be a copy cat Fish where the fisherman ain’t Be a wordsmith – language matters Make yourself available Always be the giving one If they say they want horses, give them a motorcar Don’t just make promises, make guarantees Treat every client like a regular Serve to win Make ASAP your standard deadline Know the difference between needs and wants Have a geek on your team Be relentless about details Be reliable Don’t give the responsibility without the authority Never, ever argue with a client Never say no – except “No problem” Be flexible Apologize like you really mean it Surprise them with something extra Keep doing it better Don’t try too hard

Address: Unit 9, Tyger Quays, Carl Cronje Drive, Bellville, Cape Town, 7530, South Africa

Phone: +27 861 247 362
FAX: +27 861 247 363